Quality Assurance

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ISO 9000 Certification

The ISO 9000 series is the international standard for quality assurance and continuous improvement. The philosophy of ISO certification can be summarized as follows: Say what you do… Do what you say… Prove it. Organizations are required to write down their processes. Employees are required to follow those written processes. Then the organization is audited by an outside entity to show that the written processes are accurate and are actually followed by employees. Organizations that pass the audit receive ISO certification that is centrally registered and may be advertised to clients as well as stakeholders.

ISO 9000 is a method of building quality assurance and continuous improvement into an organization. Certification gives managers better control over all elements of production, distribution, etc. because employees have a written guide that tells them exactly what management expects. Unproductive practices are eliminated by recording actual practices and auditing to make sure those practices are followed.
 

Baldrige Award

The Malcolm Baldrige National Quality Award was created to enhance the competitiveness, quality, and productivity of U.S. organizations. Thousands of organizations, large and small, use the Baldrige criteria as a guideline for creating a performance-driven organization—even those with no interest in pursuing the Baldrige Award itself.

The organizational benefits of the Baldrige standards are improving relations with customers and employees while improving sales and profits over the long-term. Whether looking to win a Baldrige Award, or simply looking to improve your organization along U.S. government recognized and approved standards, our Baldrige program can turn your organization into a success story.

Independent Validation and Verification (IV &V)

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